Price :
QTY :
CART TOTALS :
There are items
in your cart
CART TOTALS :
With this products also buy:
Your shopping bag is empty
Go to the shopReturn Policy
Return Policy
We are committed to ensuring accurate order processing, but occasional errors may occur. In such cases, we are dedicated to resolving issues promptly.
If you are unsatisfied with your purchase, you may return unopened products in their original condition, provided they are securely packaged and sent back to us. Returns must be initiated within 14 days of purchase, as we cannot offer refunds or exchanges beyond this timeframe.
To qualify for a return:
• Items must be unused, unopened, and in their original packaging.
• A receipt or proof of purchase is required.
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed and credited to your original payment method within a specified period.
Our policy provides for a full refund or exchange on sealed and packaged items returned within 14 working days of purchase. However, fragrance oils in clear or crystal bottles are excluded from this policy. Refunds apply only to regular-priced items; sale, promotional, reduced, or discounted items are not eligible for refunds.
For damaged items, refunds or replacements will only be issued upon receipt of video or photographic evidence of the damage.
How to Initiate a Return, Refund, or Replacement?
To begin the process, please contact our Customer Care Team at admin@reehalmadinah.ae, including the following details:
• Name
• Email address
• Order number
• Reason for the return
Specify whether you are requesting a refund, exchange, or replacement.
Specify whether you are requesting a refund, exchange, or replacement.
Return your items to:
Reeh Al Madinah
New Gold Souq Moza Plaza - 5, Shop No: 19, Deria, Dubai - UAE
For items valued over 200 AED, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Additional Notes
• Refunds, exchanges, and replacements will be processed promptly upon receiving your return.
• We strongly recommend obtaining proof of postage when sending items back.
• Please note that postage costs for returning goods cannot be reimbursed.
We appreciate your understanding and look forward to assisting you with any issues.
